Well, where shall I start? First of all, I officially boycott Best Buy! I went in to see if virus removal was covered under my waranty that I paid an extra $99 for when I got my laptop. They said that I needed to pay and extra $130 to have the bug removed. Wait! What? So the guy then started my computer in some "Recovery Mode," he said that he needed to access my so called recovert partition! ( I do not have one of those on my laptop BY THE WAY!!!) and he got it stuck in this mode!